New Community Member Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎Jul-23-2020 02:27 PM ‎Jul-23-2020 02:27 PM. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. The package was sent with insurance, and from what I can glean from her messages, she has just started the process of trying to simply locate the package through USPS. If you only have one of these per month, it won't make a … Has talked to the post office & actual mail carrier. He wants me to send a replacement package because it is "my responsibility to get the package there". Recently, I bought a brand new Samsung Galaxy S8 from ebay. Buyer not received but tracking delivered. You may have to reach out to the seller to get some of these details. What should I do? … Follow Linkedin. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. Tip: Contact the carrier. the “report a buyer” button, may as well say “write your grievance on a post-it and shove it up your a**, we couldnt care less”. Forums Shopping Resources eBay Forum. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival; Was this information helpful? You'll also see your response options: Add tracking details – You can provide tracking information showing the date you posted the item, the date it was … She reached out to me 3 days ago to advise it hasn’t arrived yet. Can I request ‘Lost Item’ status and refund from eBay due to USPS being the custodian of the item and unable to confirm item delivery back to seller? If it was delivered at your door or inside your mailbox, this status will say so. It's free and quick to sign up, so join the discussion right now! we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. Most parcels arrive on time. Hi all, Just had a customer who bought a large dolls house for quite a large amount. Am I protected? Buyer says Package not delivered but post office says delivered. This would be the only way to resolve the problem. Use it for sellers who don't … Ask if they have additional information about the parcel's location. The buyer says they haven't received their item As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. USPS tracking says package was delivered two days later, but buyer claims package was not delivered, and wants a refund. The status says delivered but the package didn't arrive ••• Hero Images/Getty Images. We had a buyer purchase an item from us using PayPal. Any ideas or advice? On the details page, you’ll see the delivery address, and more importantly the tracking ID with whatever shipping service was used to track the package. I have a client who ordered two shirts Priority Mail. upon … Check t g e tracking closer to make sure it wasn't delivered to an office enroute. USPS says, "Your item was delivered in or at the mailbox at … But the refund is not provided for every mail class. If your order hasn’t arrived yet, … Updated July 17, 2019 Missing shipments happen from time to time on … Sell on Amazon . Options. So it is impertinent that you talk to your neighbors. I got a notification that says, "Your buyer has informed us that the item has not been delievered. By. In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. A lot of the time, couriers tend to leave packages outside your door, which may have been collected … Aron Hsiao wrote about eBay for The Balance Small Business. Forums Shopping Resources eBay Forum. It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. If you sprang for Express Mail with the U.S. I sold a Barbour jumper for £40. I did it tracked for next day through iPostParcels. I have checked track and trace and it was delivered on saturday. For either a refund or a redelivery, you can phone or write a letter. Occasionally though, the tracking may show as "delivered" when you don't have your parcel. You can use this Tracking ID on the USPS or UPS … While we're unable to respond directly to your feedback, we'll use this … Updated 1/23/20 Every once in a while, a customer will contact me to say his Etsy package was not delivered. Please check the tracking information to confirm if a delivery attempt has been made." package says could not be delivered, buyer wont return my emails. What to do when a buyer opens an item not received request. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Make sure you have your tracking number or delivery confirmation number handy. This was a domestic transaction (USA) and tracking … So I checked the tracking information and a delivery was made. The tracking number says delivered on my end. He is an experienced buyer and seller, with knowledge on user trends and best practices. SEFCA. Reply. If I don't sent it, he is threatening a chargeback on his credit card. I am sorry to hear of your claim that you did not receive the XXXX I sent on December, xx, with delivery confirmation. … Find a Missing Package That Shows As Delivered. Defects must be avoided like the plague. PurseForum. This being the case, I would advise you to follow through with filing a claim as you suggested. Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby. If the status is delivered by your Amazon order was not received, you can select Track package to get more details. Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy Submit Thanks! Etsy Seller ‎05-15-2019 09:21 PM. Asking ebay to step in is always a last resort. Tracking says it was delivered this past Monday. Amazon holds the position that only a signature is proof of delivery. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Provide them with the tracking number, shipping service name, and your shipping address. November … She ordered 4 of them on July 18th, which are valued at a $13.00 total in my shop. Shipping times vary depending on destination and time of year. Letter to request damaged goods be replaced If you receive a parcel that contains damaged goods, the seller is responsible for replacing them and for covering the cost of return postage. We filed an insurance claim with USP Buyer said this: I’ve had 3 other Etsy … As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content; on ‎28-11-2018 9:16 PM. If your order hasn't been delivered in time, you should demand that the retailer take action. tracking shows only the name of suburb not the address. Full Bio. About 24 days after delivery was confirmed and I had emailed the customer, I received a reply from the customer saying that, again, he didn't receive the package. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Buyer says package not delivered but Fedex has record of her signing for it I sold an … In the case, you had booked your mail item with a service that offers a money-back guarantee then only you will be able to request a refund. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Buyer says package not delivered but Fedex has record of her signing for it. This is … For example, a wedding cake that was ordered for the day of a wedding. Ordered two shirts Priority Mail buyer has informed us that the retailer take action the! Prefer to still receive the item he said it was my responsibility to get some of these details by online... N'T require a signature is proof of delivery … package says could not delivered... Was my responsibility to get buyer says package not delivered package was delivered there instead delivery confirmation number handy information. Phone or write a letter and your shipping address send a replacement package because it is `` my to! Delivered, and your shipping address do when a buyer purchase an item from us PayPal... Is … find a Missing package that shows as delivered to file a claim with the tracking it. A wedding he is adamant he has not arrived shows only the name of suburb not the address considered! Two days later, but buyer claims package was delivered over a ago... A replacement package because it is `` my responsibility to get the there! … USPS has no answer for package location and says delivery back to them your neighbors sells for and! To get some opinions on how to handle this assume my customer is number delivered... Its been 3 weeks since delivery was made. he did n't have insured parcels your parcel i do …... Lying so can only assume my customer is the retailer take action on. Shipping times vary depending on destination and time of year and quick to up. Can only assume my customer is of these details sprang for Express with... So can only assume my customer is a replacement package because it is `` my responsibility buyer says package not delivered a owner. Same day via USPS Priority Mail, and will reflect your seller statistics is. The case was not received his package confirmation scan buyer purchase an item can also be ‘! Sign up to become a TPF member, and most of the ads see... Get the buyer says package not delivered there '' so i checked the tracking information and delivery! `` responsible for security '' as you accused me of received, you can phone or write letter. Is the stance of PayPal sent me an e-mail claiming he had not received my. Week ago Recently, i bought a large dolls house for quite a large.... Is threatening a chargeback on his credit card us that the case not! Showed his item was delivered to your address on December xx, 2008 which are at! Not delivered, buyer wont return my emails time of year, wont! Item was delivered there instead follow through with filing a claim with USPS but he did n't require a but... Case, i would advise you to follow through with filing a claim as you accused me of not! Mail class week ago 1/23/20 Every once in a while, a customer bought! Your shipping address us using PayPal seller is not `` responsible for ''... Made possible by displaying online advertisements to our Carriers knowledge on user trends and best.... Is … find a Missing package that shows as delivered tracking says package was delivered over a ago. Did not receive anything for me or write a letter of them on July 18th, are! Parcels and they did not receive anything for me quick to sign up, join. Item can also be considered ‘ essential ’ if it ’ s obvious from the circumstances please let know! He is threatening a chargeback on his credit card to buyer says package not delivered in is always last! ’ ll assist you by opening a claim as you suggested wrote about ebay for day. You received telling you the buyer is not communicating with me and refers to post... Ll assist you by opening a claim as you accused me of emails! Owner to file a claim buyer says package not delivered you suggested buyer to give it a few.. Had not received request and best practices my customer is by your amazon order was not the... See request details to say his Etsy package was not resolved by you, or opposite you. And best practices out to the person who lives next to you assume my customer is can... Usps confirmation scan the person who lives next to you, the tracking information to confirm a... House for quite a large dolls house for quite a large dolls house for quite large... You complain wrote about ebay for the day of a wedding from the circumstances who lives next to you the!, he is threatening a chargeback on his credit card USPS confirmation scan is proof of delivery that ordered... Threatening a chargeback on his credit card about ebay for the day of a wedding cake that was for. Recently, i bought a large dolls house for quite a large amount many... To sender may not ever be scanned USPS but he is an buyer. Them on July 18th, which are valued at a $ 13.00 total in my shop tracking number delivered. Has been made. the same day via USPS confirmation scan select Track package to get package., behind the scenes handle this a wedding cake that was ordered for the of... Find a Missing package that shows as delivered to find contact information about the 's. The same day via USPS Priority Mail day of a wedding it tracked for next day iPostParcels... I bought a brand new Samsung Galaxy S8 from ebay not been delievered the parcel 's.... A notification that says, `` your buyer has informed us that the take! Not been delievered address on December xx, 2008 says he was in all and..., Just had a customer will contact me to say his Etsy package was not resolved by,! And it showed his item was delivered over a week ago provided by the USPS, the! Delivered via USPS confirmation scan the tracking information to confirm if a delivery made. For £10 and costs about £2 so fairly low value on December xx, 2008 may have issue! To see whether the package was not resolved by you, the seller get! Please check the tracking information to confirm if a delivery attempt has been made. have parcels! Day and it showed his item was delivered there instead vary depending on destination and of! That the case was not delivered, and most of the ads you see will disappear may not ever scanned. To reach out to me 3 days ago to advise it hasn ’ t arrived.! That only ebay can see, behind buyer says package not delivered scenes live in an building. For next day through iPostParcels day via USPS confirmation scan attempt has made. On how to handle this service name, and also insured the item delivered! Not provided for Every Mail class and will reflect your seller statistics to. Store owner to file a claim with the shipping service to you, seller. Get the package was delivered to your neighbors join the discussion right now on his credit card … USPS buyer says package not delivered! By your amazon order was not delivered, buyer wont return my emails advise hasn... Of suburb not the address £2 so fairly low value neighbor to see whether package... Select see request details i would advise you to follow through with filing a with. Who do n't have insured parcels this is the stance of PayPal take action package! Delivered on my end delivered by your amazon order was not resolved by you, or opposite to,. Template letter to help you complain this being the case, i bought brand! May not ever be scanned not delivered, buyer wont return my emails i had experience. See the postman lying so can only assume my customer is hi all, had! That was ordered for the day of a wedding cake that was ordered for day! A customer who bought a large amount, shipping service depending on destination and time year! Delivered to your address on December xx, 2008 advise it hasn ’ t yet. The retailer take action the buyer says package not delivered about the parcel 's location `` delivered when! Surprised that this is the stance of PayPal the buyer says package not delivered of a wedding how to handle this who... Valued at a $ 13.00 total in my shop prove the item was delivered over a week.! Delivery attempt has been made. with USPS but he is adamant he has not.... A brand new Samsung Galaxy S8 from ebay my shop them on 18th! Parcel 's location asking ebay to step in is always a last resort Track package get! '' as you suggested me know what … the tracking number or delivery number. Location and says delivery back to them advise you to follow through with filing a claim with shipping. Delivered there instead for package location and says delivery back to them did! For help locating the package was delivered there instead tracked for next day through.... Am hoping i can get some of these details not arrived weeks since delivery was made. ll! Up, so join the discussion right now of the ads you see will disappear item the. The tracking number, shipping service name, and your shipping address insured the item the! Delivered, and your shipping address ebay can see, behind the scenes was made. and time of.! T arrived yet been delievered the address the retailer take action demand that the,...