ET ARTICLE. Vouchers just won’t cut it.". 2. When airlines cancel a flight, whether because of a coronavirus public health emergency, a winter storm, a hurricane or a mechanical issue, passengers are eligible for a refund … Tips and tricks from our travel experts along with the latest news from airlines, hotels, loyalty programs, and more, delivered to your inbox weekly. Fun stories about food, relationships, the great outdoors and more. All rights reserved. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. Change fees are also being waived for customers booked to travel internationally in the month of March who want to change their plans. Get a refund on flights purchased with airline miles, a debit or credit card or rewards. Delta. Hagens Berman had also brought a class-action lawsuit against United Airlines in early April, on behalf of a customer who claimed the airline refused monetary refunds when the plaintiff’s travel was canceled. Published: May 12, 2020 at 11:22 a.m. The enforcement notice continues to say that given the impact of coronavirus, the DOT will give airlines a grace period to become compliant with the regulations by notifying passengers of canceled flights with vouchers that they are entitled to a cash refund instead. We're reporting on how COVID-19 impacts travel on a daily basis. Airlines' Coronavirus Cash Crunch Deepens With DOT Refund Ruling ... with the $60 million-plus that Delta Air Lines says it is ... travel plans because of the … ET Delta Air Lines is being accused of making it “difficult, if not impossible, for customers to receive any refund” as flights continue to get canceled amid the ongoing coronavirus outbreak. It has since been updated with new information. ", The DOT recently said it had received so many complaints from passengers not able to obtain a refund that it issued an enforcement notice reminding airlines of its regulations. As travel plummets due to stay-at-home orders and travel restrictions in response to the coronavirus pandemic, Delta has canceled 115,000 ... he filed a request for a refund via Delta… Delta needs to offer you a full refund. Apply for a Refund for a Delta Canceled Flight. This article was last published on April 3, 2020. Legal Statement. Mutual Fund and ETF data provided by Refinitiv Lipper. If there is a flight cancellation or significant delay, you will be rebooked on an alternative flight or your ticket will be converted to an eCredit for future Delta travel. In March, the first leg of his trip — scheduled for April 1 — was canceled, and Daniels was given the option to move up his travel date to March 31. Paris Continues To Reel From Covid-19 As Holidays Approach Dec 14, 2020, 12:03pm EST Master List Of All Major International Airline Coronavirus Change And Cancellation Policies (Patrick T. Fallon/Bloomberg via Getty Images), Fox News Flash top headlines for April 20, a recent notice issued by the U.S. Department of Transportation. Southwest, too, had been hit with a class-action complaint of a similar nature last week, according to the Dallas Morning News. Legal Statement. ©2021 FOX News Network, LLC. Additionally, we are allowing customers to make a one-time change to travel plans without a fee if your plans include these cities: 1. "If your flight is canceled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation—even for non-refundable tickets," says the DOT's Aviation Consumer Protection page. Quotes displayed in real-time or delayed by at least 15 minutes. © 2021 Condé Nast. Now, Daniels is seeking monetary damages for himself and his fellow Delta customers. Condé Nast Traveler may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. But it's important for passengers to know that in certain cases, they may be entitled to a cash refund instead. Quotes displayed in real-time or delayed by at least 15 minutes. The coronavirus outbreak has would-be air travelers … That too was canceled, and Daniels was allegedly informed that he would only be receiving a voucher for the value of his flights, good for one year of the original booking date, despite not knowing “when or if he will be able to use a travel voucher.”. ... Delta Air Lines. Delta's cancellation policy lets passengers rebook Delta for two years—making it one of the most flexible amid coronavirus. It's one of the most flexible rebooking policies among airlines right now. Market data provided by Factset. Delta reduces flight schedule to South Korea following coronavirus (COVID-19) outbreak. Any customer with an applicable credit will have it automatically extending through September 2022. Fox News Flash top headlines are here. On Friday, a class-action complaint, filed on behalf of Maryland resident Elliot Daniels and “all others similarly situated,” alleges that Delta refused to issue a monetary refund for Daniels’ twice-canceled travel plans, instead offering only the option to rebook or receive a voucher for future travel. United, Delta, American Airlines offer COVID-19 fee waivers, but what if you booked in advance? ©2021 FOX News Network, LLC. (iStock), Delta is also allowing customers to apply for refunds via its website, although the airline notes that “processing time may take up to 30 business days.”, CLICK HERE FOR FOX NEWS' CONTINUING CORONAVIRUS COVERAGE, On April 3, The U.S. Department of Transportation (DOT) initially issued an enforcement notice “to remind the traveling public, and U.S. and foreign carriers, operating at least one aircraft having a seating capacity of 30 or more seats, that passengers should be refunded promptly when their scheduled flights are canceled or significantly delayed.”. QANTAS EXPLAINS VIRAL PHOTO OF PACKED PLANE, The complaint, filed in the U.S. District Court for the Northern District of Georgia Atlanta Division, cites a recent notice issued by the U.S. Department of Transportation, which reminded airlines of their obligation to provide monetary refunds for cancellations, even when “flight disruptions are outside of the carrier’s control.”, A class-action complaint filed against Delta is accusing the airline of refusing to provide refunds for canceled travel, and issuing vouchers instead. The policy is to give its customers "some extra breathing room," a Delta release says. Delta had also confirmed to the Atlanta Journal-Constitution that the airline provided Daniels with a refund for his travel on Saturday, just one day after the class-action lawsuit was filed in Georgia. "In many of these cases, the passengers stated that the carrier informed them that they would receive vouchers or credits for future travel. The new rule applies to any passengers with tickets booked as of April 3 for travel in April or May 2020, or have existing travel credits or canceled flights from March, April, or May 2020. or redistributed. Airlines are issuing billions of dollars in vouchers — but can you still get a cash refund for coronavirus-related flight cancellations? Delta has since issued a statement in response to Daniels’ complaint, claiming the company is “doing right by our customers through refunds and rebookings." See more details on delta.com. Ad Choices, Delta Cancellation Policy: Coronavirus Rebooking Extended for 2 Years. Related: How to Get a Refund for Flights Canceled Due to COVID-19 Which US Airlines Are Offering Free Ticket Changes Amid Coronavirus (COVID-19) Concerns? To ease customers who are uncertain about booking upcoming travel, we are now waiving change fees for all flights purchased between March 1-31. I leave my number but no one EVER calls back. Condé Nast Traveler does not provide medical advice, diagnosis, or treatment. Many U.S. airlines are giving passengers a travel credit for the value of their flights, but with the stipulation that travel must be completed within a year of the original ticketing date–a rule that more severely limits travelers' options going forward. Any information published by Condé Nast Traveler is not intended as a substitute for medical advice, and you should not take any action before consulting with a healthcare professional. Delta Air Lines is being accused of making it “difficult, if not impossible, for customers to receive any refund” as flights continue to get canceled amid the ongoing coronavirus outbreak. For flights canceled by Delta, the airline said that passengers will either be issued a future flight credit for the value of the ticket or they can request a refund. Seoul, Sout… “Americans are losing their sources of income at alarming rates. 30. 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